General terms and conditions

General terms and conditions

Warning to Users

Before reading these General Terms and Conditions (hereinafter: "Terms and Conditions"), we would like to draw the attention of our esteemed Users to the fact that this document contains the general terms and conditions of the website operated by Carnia Kft. We are not in a position to deviate from these provisions, and those recorded here are Act V of 2013 on the Civil Code, Sixth Book XV. (6:77-81.§§) are considered general contract terms and have binding force in the legal relationship of the parties. We strive to ensure that the content of these Terms and Conditions is clear and consistent, and we also ask our Users to familiarize themselves with and use the definitions of the terms of these Terms and Conditions, which can be found in the Interpretive Provisions of the Terms and Conditions.

Employees of Fausto's webshop are available to Users at any time to clarify questions. At the outset, we would also like to state that the General Terms and Conditions contain the regulation of special legal transactions that may differ from the practice you are familiar with so far, so please read the General Terms and Conditions carefully and only enter into a contractual relationship with Carnia Kft. after a detailed study of them. with.

We would like to draw the attention of our esteemed Users to the fact that when determining user needs, we take as a basis the behavior of a user who acts reasonably, informedly, with the attention and caution expected in the given situation.


Introductory Provisions

The WWW.FAUSTO.HU website is owned by Carnia Kft.

The entrepreneur is interested in the products he distributes being known and purchased by users as widely as possible via the WWW.FAUSTO.HU website; Based on this commitment, the Service Provider created the WWW.FAUSTO.HU website (hereinafter: "Website"), where it operates a web store called Carnia Kft. (the hereinafter: "Webstore").

In addition to selling cooking supplies and food and drink products, the purpose of the Webshop is to provide users with extensive information and a platform for users to express their opinions related to purchases.

The website is protected by copyright.The Contractor is the copyright holder of all content displayed during the provision of services available through the Website: including, among others, all graphics and other materials that are an integral part of the Website, the layout and editing of the Website interface, the used software and other solutions, ideas, implementation

The provisions of these general terms and conditions apply to non-registered users insofar as these general terms and conditions contain a provision for their activity while using the services of the Webstore.

Interpretative provisions

When interpreting these GTC, the capitalized words and expressions listed below - regardless of the tense, number, mode and case - have the meanings defined below:

"Sale" means the purchase of the entrepreneur's product in the Web Store.

"GTC" means the system of rules applied by the Contractor, which defines the basic rules of the electronic commercial legal relationship between the Contractor and the User, and the provisions of which must be applied in all legal relationships between the Contractor and all its Users, which during which the User purchases a Product from the Contractor in the Web Store.

Erktv.” refers to CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. law.

"User" means the natural or legal person who uses the Entrepreneur's Website or uses the services of the Online Store.

"Third Person" means a natural or legal person, or an organization without legal personality, which is or is not the same as the User, or the Contractor or its representative.

"Infotv." means CXII of 2011 on the right to self-determination of information and freedom of information. law.

"Ptk." means Act V of 2013 on the Civil Code.

"Personal Data" means all data that can be associated with the User, and the conclusions that can be drawn from the data about the User.

"Service(s)" means the electronic commercial service(s) provided by the Contractor to the User through the Website or any of them.

"Contractor" means Carnia kft.

"Content" means the content that the User displays on the Website interface.

"Product" means the products marketed by the Contractor, as well as any goods and services to be sold by the Contractor at all times.

"Buyer" means the natural or legal person who purchases the Contractor's Product from the Contractor in the Web Store.

In the application of these General Terms and Conditions, the headings and paragraph numbers serve as a reference only and can only be taken into account in conjunction with the interpretation of the General Terms and Conditions text.

Scope of GTC

These General Terms and Conditions and the relevant legislation contain all the rules regarding the electronic commercial service relationship between the Contractor and the User.

Scope of the GTC and acceptance by the user

These General Terms and Conditions are issued by the Contractor for an indefinite period.The provisions of the General Terms and Conditions apply to the legal relationship between the Contractor and the User from the acceptance of the General Terms and Conditions

The personal scope of these GTC covers the Contractor, the User and the Buyer.

The provisions of the General Terms and Conditions must be applied - in the absence of a binding provision of law - to all relationships between the Contractor and the User during which the Contractor provides the electronic commerce service.

By accepting the General Terms and Conditions, the User expressly declares that the Contractor, in the introductory part of these General Terms and Conditions, Art. 6:78. fulfilled his obligation to provide information pursuant to §.

By placing the order, the General Terms and Conditions are automatically accepted.

By accepting the General Terms and Conditions, the User acknowledges and expressly consents to the fact that the Contractor may use his Personal Data for marketing activities

Unilateral modification of the General Terms and Conditions

The Contractor is entitled to unilaterally add to or amend the General Terms and Conditions. The Contractor is obliged to publish its announcement on the amendment of the General Terms and Conditions - at least 15 (fifteen) days before its entry into force - on the Website.

It is the responsibility of the User to become familiar with the content of the amendment and to obtain information about it from the Contractor or on the Contractor's website.

The change in the GTC applies to all legal relationships between the Contractor and the User that were previously established but not yet fulfilled or terminated, and the existing legal relationships between them will be modified accordingly, provided that the User has accepted the modification. The General Terms and Conditions amendment is deemed to be accepted by the User and, as a result, the legal relationship between the Contractor and the User changes accordingly from the date of the amendment, if the User continues to use the Service after the amendment enters into force, or if the User continues to use the Service after the amendment is published on the Website 8 ( within eight) days, he did not expressly declare in writing to the Contractor that he does not accept the amendment.

If the User - with an express written statement addressed to the Contractor - does not accept the planned amendment, the Contractor is entitled to unilaterally terminate the legal relationship between the parties with immediate effect, or to maintain the legal relationship in force with the unchanged content before the modification of the General Terms and Conditions.

The General Terms and Conditions are public, anyone can view and learn about them on the Website, but the General Terms and Conditions are the intellectual creation of the Contractor and are subject to copyright protection based on current legislation.


The Contractor sends contractual offers, declarations, and notifications to the User to the e-mail address specified by the User when ordering the Product(s) on the Website. If the provided e-mail address ceases to exist after the Product(s) has been ordered on the Website, the Contractor shall not be liable for damages resulting from the failure to notify, and expressly excludes its responsibility in this regard.

Written messages addressed to the Contractor must be sent to the e-mail address

The contractor's contact details are as follows:


post office: 1072 Budapest, Dohány utca 5.

Availability of customer service


Responsibility of the Contractor

In the course of electronic commercial services, the Contractor always acts with the care and prudence expected of him, as well as taking into account the interests of the User to the greatest extent possible under the given circumstances

The Contractor is not responsible for damages that have occurred due to reasons beyond his control and that cannot be avoided - especially as a result of force majeure, domestic or foreign official regulations, refusal or late granting of necessary official permits.

The Contractor is entitled to suspend or terminate the provision of the Services at any time at its own discretion. The provisions contained in the above point also apply in the event that (i) the Contractor suspends or terminates the provision of the Services by his own discretionary decision; (ii) the Contractor or one of the Contractor's contractual partners suspends or limits its operations for a certain period of time due to a significant reason; or (iii) if the Service is suspended in order to protect the Users' data.

The Contractor provides the Service to Elkertv. according to its provisions. By operating the Website, the Contractor wishes to provide an opportunity for Users to purchase its Products electronically. In view of the above, the Contractor, as the actual seller of the Product, primarily conducts electronic commercial activities.

The User may use the Website solely at his own risk, and accepts that the Contractor shall not be liable for property or non-property damages incurred during use. The Contractor also excludes all responsibility for the behavior of the Website Users.

The Contractor shall not be held liable for errors or omissions of minor importance that may occur during the execution of a large number of transactions even with the usual care expected. The Contractor is not responsible for the non-performance of the Service undertaken by him, if the procedure is hindered by a legal dispute between the User and a Third Party, or by the reprehensible conduct of a Third Party.

To the best of its knowledge, the Contractor will do everything possible to ensure that the data displayed in the Web Store (price, description of products, inventory, etc.) are as accurate as possible, however, he cannot guarantee the correctness of the displayed data. If the Contractor incorrectly displays any information on the product page, the Buyer may cancel the order of the product provided with incorrect information, however, the Contractor cannot be obliged to satisfy any other claim or claim for compensation.

The Contractor does not assume any responsibility for the inaccuracy or untruthfulness of any other information (e.g.: advertising) indicated on the product by the manufacturer or provided in connection with the product.

The Contractor does not assume responsibility for any deficiencies in the provision of data during the use of the Service - including payment by bank card - or for any consequences resulting from incorrectly provided data.

The website also contains links to websites operated by third parties. If the Contractor becomes aware that the linked page or the linking violates the rights of third parties or the applicable laws, the link will be removed from the Website immediately. In addition, the Contractor does not assume any responsibility for the content of the links made available on the site or the websites that can be accessed from them, and does not check their content.

The limitation or exclusion of the Contractor's liability according to these GTC does not affect the Contractor's liability, which cannot be validly limited or excluded in the contract

Usage and subject of the electronic commercial service

Any User is entitled to use the electronic commercial Services on the Website in accordance with the General Terms and Conditions. Electronic commerce services mean the ordering of Products and the sale and purchase of Products between the Entrepreneur and the User.

The purchase starts by placing the product in the basket, it is important to enter all the necessary data at the time of payment so that the Contractor can fulfill the terms of the contract. If the User does not provide data, or provides the data in an incorrect format, or provides an e-mail address with which a registration already exists, the registration will begin again as long as the registration form is not complete and complete, or does not conflict into the uniquely identifiable data of an existing registration. We will send a notification by electronic mail (system message) to the specified e-mail address that the registration has been completed.

The subject of the electronic commerce service is the purchase of Products distributed by the Contractor through the electronic store located on the Website, to which the present General Terms and Conditions, the Civil Code. and Elkertv. its provisions are governing.

In relation to the content of the Service, the information on the Website is decisive. The Contractor shall notify the User of any expansion or change in the content of the Services by means of announcements published on the Website and/or information sent by e-mail.

Selling products is Ordering a Product

Products are ordered based on the following steps.

the Buyer places the Product(s) they want to buy in the basket;

by selecting the basket icon, the Buyer can view the Products placed in the basket, modify or delete the contents of the basket;

by clicking on the "Payment" button, the Buyer provides the Personal Data required for the order (surname; first name; valid e-mail address; residence / delivery address; telephone number) in order to order the Product, thereby accepting the GTC and the Terms and Conditions indicated on the Website data management policy;

by clicking the "Send" button, you can select the delivery method and then the payment method;

if the Buyer finds everything in order, he can click on the "Payment" button to send his order and pay for the Product(s) he wants to buy, and he can also make a comment about his order.

By clicking on the "Payment" button, the Customer declares that he accepts the payment obligation associated with the order, that he has read and accepts the terms of these GTC and the data management policy found on the Website, and also consents to the data management included in the data management policy.

Within 48 (forty-eight) hours after sending the order, the Contractor will send a confirmation by e-mail to the Buyer to confirm the order (system message). This confirmation e-mail does not constitute an acceptance by the Service Provider of the offer made by the Customer, and with this confirmation a valid contract is established between the Service Provider and the Customer.

Non-delivery of the e-mail confirmation may be caused by an incorrectly entered e-mail address or by the saturation of the storage space belonging to your mailbox.Confirmation by e-mail takes place automatically after recording the order

The order is considered a contract concluded electronically, to which the Civil Code. and Elkertv. are included in the guidelines. The contract falls under the scope of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between the consumer and the business, and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

When entering the data required to order the Products, all data must be entered in the appropriate place. The software running on the Website warns the Buyer about data entered in the wrong form or incompletely.

The Contractor is entitled to record the data obtained by ordering the Product and to handle them in accordance with the relevant data protection rules. The User expressly acknowledges that the Contractor has a separate data protection and data management policy, the User's knowledge and acceptance of which is a condition for the establishment of the service relationship.

The Service Provider is not responsible for any damage or errors resulting from the User changing the data provided during the ordering of the Product.

The Contractor reserves the right to modify or eliminate any content element of the Service at any time without prior warning, to change their appearance, content, operation, to place advertisements, their own services or other content.

The so-called information sent by the Contractor to the Users regarding the operation of the Service, the purchase process, technical information, and the modification of this Agreement. it is not possible to disable system messages.

Payment and Delivery Terms

The Buyer can settle his invoice by paying through the bank card system when purchasing the Products.

When paying by bank card, you use the online Stripe service that appears on the site.

The Contractor uses the specialist contractor he has selected in the appropriate form to deliver the Products to the Buyer. The cost of delivery is borne by the Buyer, which is added to the price of the Product at the time of ordering.

Detailed conditions of delivery are recorded by the Contractor in the "Delivery Conditions" menu item on the Website.


The provisions of this clause apply exclusively to the Buyer acting outside the scope of his profession, occupation or business activity, who buys, orders, receives, uses, makes use of a Product (goods), as well as the recipient of commercial communications and offers related to the goods (this clause hereinafter: "Consumer").

In the case of a contract for the sale of the Product, the Consumer is entitled to withdraw from the contract without giving any reason within 14 (fourteen) days from the date of receipt of the Product, or of the last delivered Product, by the Consumer or a third party indicated by him, other than the carrier . The Consumer may also exercise his right of withdrawal in the period between the day of conclusion of the contract and the day of receipt of the Product.

If the Consumer wishes to exercise his right of withdrawal, he must send a clear statement containing his intention to withdraw to the Contractor at one of the Contractor's contact details specified in the point above. The consumer exercises his right of withdrawal within a deadline, if he sends his cancellation statement to the Service Provider before the expiry of the deadline indicated above.The Service Provider will immediately confirm receipt of the Consumer's withdrawal statement by e-mail

Ask the document containing the cancellation statement from our customer service.

The Consumer bears the burden of proving that his right of withdrawal is present. exercised in accordance with the provisions specified in point

In case of cancellation in writing, it shall be considered valid if the Consumer sends his declaration to this effect within 14 (fourteen) calendar days (even on the 14th calendar day).

When notifying by post, the Service Provider takes into account the date of mailing, in the case of notification by e-mail, the time of sending the e-mail from the point of view of calculating the deadline. It is recommended that the Consumer send the cancellation letter as registered mail so that the date of posting can be reliably proven.

In case of withdrawal, the Consumer must return the ordered Product to the address indicated in the Contractor without undue delay, but no later than within 14 (fourteen) days from the date of communication of the withdrawal statement. The deadline is deemed to have been met if the Consumer sends (posts or delivers the Product to the courier ordered by him) before the expiry of the 14 (fourteen) day deadline. The cost of returning the Product to the Service Provider's address is borne by the Consumer. Apart from the cost of returning the Product, the Consumer will not be charged any other costs in connection with the cancellation.

If the Consumer withdraws from the contract, immediately, but no later than within 14 (fourteen) days from the date of receipt of the Consumer's withdrawal statement - on the condition that the Product is returned - the Service Provider will refund all the compensation provided by the Consumer, including the cost of transport (paid for delivery) also, except for the additional costs incurred due to the fact that the Consumer chose a mode of transport other than the cheapest standard mode of transport offered by the Service Provider. The Service Provider has the right to withhold the refund until the Product has been returned, or the Consumer has provided reliable proof that he has returned it: of the two, the Service Provider will take into account the earlier date.

During the refund, the Service Provider uses a payment method identical to the payment method used during the original transaction, unless the Consumer expressly consents to the use of another payment method; due to the application of this refund method, the Consumer will not be charged any additional costs.

The Consumer can only be held responsible for the decrease in value of the Product if it occurred due to use exceeding the use necessary to determine the nature and properties of the Product.

The Consumer may not exercise his right of withdrawal if the ordered product is a sealed item that cannot be returned after opening the packaging for reasons of hygiene or health protection and he has opened the packaging of the product and/or has already started using it.

By placing an offer on the Website, the Contractor is entitled to the so-called to announce package deals. Package promotion shall mean promotions in which the Contractor provides a discount on one or more Products included in the package if two or more Products are purchased by the Consumer.The provisions of the governing legislation and the General Terms and Conditions regarding exchange and the right of withdrawal shall be applied in the case of package deals announced by the Contractor with the following deviations specified in this point. A replacement Product with a value equal to the Product's consideration is provided, i.e. if the value of the replaced former Product is lower than the consideration of the new Product exchanged, the Contractor is not obliged to refund the difference. If the Consumer exercises the right of withdrawal with respect to one or all of the Products purchased in the package sale, immediately after the (partial) withdrawal from the contract, but no later than within 14 (fourteen) days from the date of receipt of the Consumer's withdrawal statement - on the condition that the Product(s) affected by the withdrawal be returned - the Service Provider is obliged to reimburse the Consumer for the consideration of the Product affected by the cancellation. In all cases, the amount of the compensation to be refunded is adjusted to the total value of the Product(s) not affected by the withdrawal from the Products sold in the package, i.e. the Contractor deducts the value of the retained products from the total price of the package sold in the package promotion and is obliged to refund the difference received to the Consumer.

Complaint handling and other legal enforcement options

The User can submit consumer complaints about the Product or the Service Provider's activities at the following contact details:


According to the applicable legislation, the Service Provider will investigate the complaint immediately and remedy it as necessary, if the nature of the complaint allows this. If the User does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the Service Provider will immediately record the complaint and its position on it, and a copy of it in the case of a verbal complaint communicated by telephone to the User no later than the following written complaint sent at the same time as the substantive answer specified in point 1, and will proceed according to the provisions regarding written complaints. The Service Provider obligatorily assigns a unique identification number to the verbal complaint communicated over the phone, which helps the complaint to be traced back. The Service Provider must communicate this number to the User.

The Service Provider is obliged to examine the written complaint within thirty days after its receipt and respond to the merits, and to arrange for the response to reach the User. If the complaint is rejected by the Service Provider, it is obliged to justify its position in its substantive response to the rejection. The Service Provider must keep the record of the complaint and a copy of the response for 5 (five) years.

If any consumer dispute between the Contractor and the User is not settled during negotiations between the parties, the following legal enforcement options are open to the User:

filing a complaint with the consumer protection authorities,

initiating the conciliation board procedure,

initiate legal proceedings.

Data protection, data management

The Website has a separate data protection and data management policy, which the User accepts and acknowledges at the same time as ordering the Product(s) on the Website.

The User - regardless of the fact that he is a Registered User on the Website or just a visitor - by using the Website expressly consents to the Website using cookies for marketing purposes (remarketing), which can be used to deliver personalized advertisements to the Website's visitors. Delivered by the Contractor via the Internet Cookies are small text files that are saved by the computer and the browser, and the user will not receive any further notification from the Contractor. The User can block the use of the above cookies on the Google advertising settings page.

User disclaimers

By accepting these GTC, the User guarantees that:

a person of legal age, capable of acting, a minor who has reached the age of 14 with independent income from work, or a representative entitled to represent a legal person;

has read and understood the content and conditions of these GTC;

has read and understood the Data Protection Policy of the Contractor;

show responsible behavior when using the Service and behave in good faith, cooperatively and respectfully towards other Users;

indemnifies the Contractor against any claims arising from Third Parties that are related to or arise from the use of the Website by the User or the use of the Contractor's Services, including claims, costs, demands, shortages, damages of any nature or type.

If any warranty statement of the User proves to be false, it is considered a serious breach of contract and may result in the immediate termination of the Service provided by the Contractor, or the Contractor is entitled to apply the sanction it deems most appropriate.

The Contractor's rights to protect the content of the internet interface

These Terms and Conditions and the Contractor's regulations are the intellectual creations of the Contractor. The User, without any separate legal act, simultaneously with the acceptance of the General Terms and Conditions, acknowledges the economic and personal rights of the Contractor related to the intellectual creation, and is obliged to respect them. In the event of a violation of his rights according to the above, the Contractor is entitled to act in accordance with the provisions of the legislation on the protection of intellectual works.

By accepting the General Terms and Conditions, the User acknowledges that the Contractor may remove without notice any User Content, materials or references (links) to materials that, in its sole discretion, are deemed illegal, in violation of the privacy rights of others, dishonest, threatening, defamatory, find to be defamatory, obscene or otherwise objectionable, or which infringe or violate the rights of the Contractor or any Third Party related to intellectual creation, copyright and neighboring or other proprietary rights.

The Contractor shall, in the most appropriate manner, immediately sanction illegal or unauthorized activities against the Services of the Website, which may in particular, but not exclusively, be the following:

modification, adaptation or reverse engineering of any part of the Service;

unauthorized intrusion or attempted intrusion into the Contractor's IT system;

collect information about other Users for unauthorized purposes (including usernames and/or email addresses);

reformat or edit any part of the Website;

establishing user IDs by automatic methods or by fraudulent or dishonest means;

provide materials that infringe, abuse or violate the intellectual property, publicity, privacy or other proprietary rights of any other party or Third Parties;

posting or transmitting viruses, worms, bugs, Trojan horses or any other destructive elements;

providing materials that are illegal or encourage or promote illegal activity

The Contractor reserves the right to delete, without further notice, the stored Personal Data of Users who misuse the name, likeness, e-mail address or other personal data and information of any other person, especially if the User uses the Website content rendered via:

infringes the trademark,

the name of a current or historical – Hungarian or foreign – public figure, well-known person, unless this is the registered name of the user,

a name that violates the legitimate and legitimate interests of another person,

obscene or profane expression,

racist, insulting expression and behavior insulting other people's religion, national, ethnic, sexual or political affiliation and worldview,

can be considered a covert or open advertising medium.

Governing law, Settlement of legal disputes

The information service relationship is governed by the General Terms and Conditions and Hungarian legislation.

The contracting parties submit themselves to the jurisdiction of a court with jurisdiction and jurisdiction in accordance with the general procedural rules in all legal disputes related to these GTC.

Other provisions

If a competent court of any jurisdiction finds any provision of the GTC to be invalid, void or unenforceable, then this applies only to that provision and does not mean the entire document is invalid, void or unenforceable, and all other provisions remain in force and effect.

The Contractor's failure to exercise a right or remedy provided in the GTC or by law does not mean a waiver of the given or other right or remedy, and the single or partial exercise of this right or remedy does not prevent the given or any further exercise of other rights or remedies.

I have read and understood these General Terms and Conditions, the warning that is part of it, and the Data Protection Policy of the Contractor, and I accept it.


Talk about your brand

Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.

Button label