Shipping policy

Orders are usually delivered within 2-4 business days after confirmation, using standard shipping. Delivery time may vary depending on the supplier and processing time.

 

In the event of a delay, we will notify you accordingly.

 

  • Delivery takes place only in Budapest.
  • The shipping cost is HUF 6,000.
  • Minimum order value HUF 40,000.
  • Orders are usually delivered within 2-4 working days after confirmation.
  • Our shipping and processing days are Tuesday through Friday.
  • Orders are not delivered on national holidays.
  • The prices include the cost of packaging.
  • Shipping is done by UPS, DHL, GLS or other carriers.
  • All prices include statutory VAT.
  • All information is not guaranteed. The right to change is reserved.

 

Accepted payment methods

  • Credit card (Visa, MasterCard)

 

Right of withdrawal

You have the right to withdraw from the contract without reason within 14 days. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the supplier, received or took possession of the goods. To exercise your right of withdrawal, you must contact us

 

Carnia Kft.

1075 Budapest, Dohány utca 5.

ristorante@fausto.hu

+36 30 589 1813

 

and inform you of your intention to withdraw (e.g. by letter sent by post or e-mail) You can use the sample withdrawal form attached, which is optional.

 

  • I/we (*) hereby withdraw the contract concluded by me/we (*) for the purchase of the following goods (*) / provision of the following services (*):
  • Order date (*) / receipt (*):
  • Name of the consumer(s):
  • Address of the consumer(s):
  • Signature of consumer(s) (only in case of paper-based communication)

 

In order to comply with the withdrawal deadline, it is sufficient to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

 

General comments

 

  1. Please avoid damaging and contaminating the goods. Please return the goods to us in their original packaging, together with all accessories and packaging elements. If necessary, also use outer protective packaging. If you no longer have the original packaging, please use appropriate packaging to protect against shipping damage.
  2. You bear the direct costs of returning the goods.
  3. Please note that points 1 and 2 are not prerequisites for the effective exercise of the right of withdrawal.

 

Consequences of withdrawal

If you cancel your contract, we will refund you immediately, but no later than fourteen days after receiving the notice of cancellation, all sums received from you, excluding the costs and fees of returning the goods. For the refund, we use the same payment method that you used for the original transaction, unless you and Carnia Kft. the goods, whichever occurs first.

 

You must return or hand over the goods to us immediately, but no later than fourteen days after the notification of the termination of this contract. We consider this deadline to have been met if you send the goods before the end of the fourteen days and prove this. You bear the direct costs of returning the goods. The resulting costs will be deducted from the credit if you do not receive the ordered goods. You are only liable for the loss of value of the goods if the loss of value results from handling the goods in a way that is not necessary to test the condition, properties and functionality of the goods.