Terms of Service
Before reading these General Terms and Conditions (hereinafter: "Terms and Conditions"), we would like to draw the attention of our esteemed Users to the fact that this document contains the general terms and conditions of the www.fausto.hu website operated by Carnia Kft. We are not in a position to deviate from these provisions, and those recorded here are Act V of 2013 on the Civil Code, Sixth Book XV. (6:77-81.§§) are considered general contract terms and have binding force in the legal relationship of the parties. We strive to ensure that the content of these Terms and Conditions is clear and consistent, and we also ask our Users to familiarize themselves with and use the definitions of the terms of these Terms and Conditions, which can be found in the Interpretive Provisions of the Terms and Conditions, in all questions of interpretation.
Fausto's webshop employees are always available to clarify questions for Users. At the outset, we would also like to state that the General Terms and Conditions contain the regulation of special legal transactions that may differ from the practice you are familiar with so far, so please read the General Terms and Conditions carefully and only enter into a contractual relationship with Carnia Kft. after a detailed study of them. with.
We would like to draw the attention of our esteemed Users to the fact that when determining user needs, we take as a basis the behavior of a user who acts reasonably, well-informed, with the attention and caution expected in the given situation.
THE CONTRACT TERMS BELOW ARE THE TERMS OF THE AGREEMENT BETWEEN YOU AND Carnia Kft., WHICH APPLY TO YOUR USE OF THE WWW.FAUSTO.HU WEBSITE AND SOME OF THEIR SERVICES. THE TERMS AND CONDITIONS CONTAIN THE TERMS AND CONDITIONS OF THE ELECTRONIC COMMERCIAL SERVICES PROVIDED TO USERS THROUGH THE WEBSITE WWW.FAUSTO.HU , THE RIGHTS AND OBLIGATIONS OF THE PROVIDER AND THE USERS USING THE SERVICES. THE TERMS AND CONDITIONS APPLY TO ALL LEGAL TRANSACTIONS AND SERVICES PROVIDED THROUGH THE WWW.FAUSTO.HU WEBSITE, REGARDLESS OF THE WHETHER IT IS PERFORMED FROM HUNGARY OR ABROAD, BY THE SERVICE PROVIDER OR ITS CONTRIBUTORS.
THE AGREEMENT IS ESTABLISHED WITH THE PLACEMENT OF AN ORDER BY WHICH YOU ACKNOWLEDGE AND DECLARE THAT YOU HAVE COMPLETELY KNOWN THE FOLLOWING CONTRACT TERMS PRIOR TO THE CONCLUSION OF THE CONTRACT AND EXPRESSLY ACCEPT ITS CONTENT.
The WWW.FAUSTO.HU website is owned by Carnia Kft.
The entrepreneur is interested in the widest possible range of users getting to know and purchasing the products he sells via the WWW.FAUSTO.HU website; Based on this commitment, the Service Provider created the website WWW.FAUSTO.HU (hereinafter: " Website "), where it operates a web store called Carnia Kft. (hereinafter: " Web Store ").
In addition to selling cooking supplies and food and drink products, the purpose of the Webstore is to provide users with extensive information and a platform for users to express their opinions related to purchases.
The Website is under copyright protection. The Contractor is the copyright holder of all content displayed during the provision of services available through the Website: including, among others, all graphics and other materials that are an integral part of the Website, the layout and editing of the Website interface, the used software and other solutions, ideas, and implementation.
Non-registered users are governed by the provisions of these general terms and conditions to the extent that these general terms and conditions contain a provision for their activity while using the services of the Webstore.
When interpreting these GTC, the capitalized words and expressions listed below - regardless of the tense, number, mode and case - have the meaning defined below:
" Sale " means the purchase of the entrepreneur's product in the Webstore.
" GTC " means the system of rules applied by the Contractor, which defines the basic rules of the electronic commercial legal relationship between the Contractor and the User, and the provisions of which must be applied in all legal relationships between the Contractor and all its Users, during which the User purchases a Product from the Contractor in the Web Store .
" Gardened ." refers to CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. law.
" User " means the natural or legal person who uses the Contractor's Website or uses the services of the Online Store.
" Third Person" means a natural or legal person, or an organization without legal personality, which is or is not the same as the User, or the Contractor or its representative.
" Infotv." means Act CXII of 2011 on the right to informational self-determination and freedom of information. law.
" Ptk. ” means Act V of 2013 on the Civil Code.
" Personal Data " means all data that can be linked to the User, and the conclusions that can be drawn from the data about the User.
" Service(s) " means the electronic commercial service(s) provided by the Contractor to the User through the Website or any of them.
"Contractor" means Carnia kft
" Content " means the content that the User displays on the Website.
" Product " means the products marketed by the Contractor, as well as any goods and services to be sold by the Contractor at any time.
" Buyer " means the natural or legal person who purchases the Contractor's Product from the Contractor in the Web Store.
In the application of these General Terms and Conditions, the headings and paragraph numbers serve as a reference only and can only be taken into account in conjunction with the interpretation of the General Terms and Conditions text.
The scope of the General Terms and Conditions
The set of rules for the electronic commercial service relationship between the Contractor and the User are contained in these General Terms and Conditions and the relevant legislation.
Scope and acceptance of the GTC by the user
These General Terms and Conditions are issued by the Contractor for an indefinite period of time. The provisions of the General Terms and Conditions apply to the legal relationship between the Contractor and the User from the date of acceptance of the General Terms and Conditions.
The personal scope of these GTC covers the Contractor, the User and the Buyer.
The provisions of the General Terms and Conditions must be applied - in the absence of a binding provision of law - to all relationships between the Contractor and the User during which the Contractor provides the electronic commerce service.
By accepting the General Terms and Conditions, the User expressly declares that the Contractor, in the introductory part of these General Terms and Conditions, Art. 6:78. has fulfilled its obligation to provide information pursuant to §.
By placing the order, the General Terms and Conditions are automatically accepted.
By accepting the General Terms and Conditions, the User acknowledges and expressly consents to the fact that the Contractor may use his Personal Data for marketing activities
Unilateral modification of the General Terms and Conditions
The Contractor is entitled to unilaterally supplement or amend the General Terms and Conditions. The Contractor is obliged to publish its announcement on the amendment of the General Terms and Conditions - at least 15 (fifteen) days before its entry into force - on the Website.
It is the responsibility of the User to become familiar with the content of the amendment and to obtain information about it from the Contractor or on the Contractor's website.
The change in the General Terms and Conditions applies to all legal relationships previously established between the Contractor and the User, but not yet fulfilled or terminated, and the existing legal relationships between them will be modified accordingly, provided that the User has accepted the amendment. The General Terms and Conditions amendment is deemed to be accepted by the User and, as a result, the legal relationship between the Contractor and the User changes accordingly from the date of the amendment, if the User continues to use the Service after the amendment enters into force, or if the User continues to use the Service after the amendment is published on the Website 8 ( within eight) days, he did not expressly declare in writing to the Contractor that he does not accept the amendment.
If the User - with an express written statement addressed to the Contractor - does not accept the planned amendment, the Contractor is entitled to unilaterally terminate the legal relationship between the parties with immediate effect, or to maintain the legal relationship in force with the unchanged content before the modification of the General Terms and Conditions.
The General Terms and Conditions are public, anyone can view and learn about them on the Website, but the General Terms and Conditions are the intellectual creation of the Contractor and are subject to copyright protection under current legislation.
The Contractor sends contractual offers, declarations, and notifications to the User to the e-mail address specified by the User when ordering the Product(s) on the Website. If the provided e-mail address ceases to exist after ordering the Product(s) on the Website, the Contractor shall not be liable for damages resulting from the failure to notify, and expressly excludes its responsibility in this regard.
Written messages addressed to the Contractor must be sent to the e-mail address email@example.com.
The entrepreneur's contact details are as follows:
post office: 1072 Budapest, Dohány utca 5.
Customer service availability
Responsibility of the Contractor
In the course of electronic commercial services, the Contractor always acts with the care and caution expected of him, as well as taking into account the interests of the User to the greatest extent possible under the given circumstances.
The Contractor is not responsible for damages that occurred due to reasons beyond his control, such as force majeure, domestic or foreign official regulations, refusal or late granting of necessary official permits.
The Contractor is entitled to suspend or terminate the provision of the Services at any time at its own discretion. The provisions contained in the above point also apply in the event that (i) the Contractor suspends or terminates the provision of the Services by his own discretionary decision; (ii) the Contractor or one of the Contractor's contractual partners suspends or limits its operations for a certain period of time due to a significant reason; or (iii) if the Service is suspended in order to protect the Users' data.
The Contractor provides the Service to Elkertv. according to its provisions. By operating the Website, the Contractor wishes to provide an opportunity for Users to purchase its Products electronically. In view of the above, the Contractor, as the actual seller of the Product, primarily conducts electronic commerce.
The User may use the Website solely at his own risk and accepts that the Contractor shall not be liable for any property or non-property damages incurred during use. The Contractor also excludes all responsibility for the behavior of the Website Users.
The Contractor shall not be held liable for errors or omissions of minor importance that may occur during the execution of a large number of transactions even with the usual care expected. The Contractor is not responsible for the non-performance of the Service undertaken by him, if the procedure is hindered by a legal dispute between the User and a Third Party, or by the reprehensible behavior of a Third Party.
To the best of its knowledge, the Contractor will do everything possible to ensure that the data displayed in the Webstore (price, description of products, inventory, etc.) are as accurate as possible, but cannot guarantee the correctness of the displayed data. If the Contractor incorrectly displays any information on the product page, the Customer may cancel the order of the product provided with incorrect information, however, the Contractor shall not be obliged to satisfy any other claim or claim for compensation.
The Contractor does not assume any responsibility for the inaccuracy or untruthfulness of any other information (e.g. advertising) indicated on the product by the manufacturer or provided in connection with the product.
During the use of the Service, including payment by bank card, the Contractor assumes no responsibility for any deficiencies in data communication, or for any consequences resulting from incorrectly provided data.
The Website also contains links to websites operated by third parties. If the Contractor becomes aware that the linked page or the linking violates the rights of third parties or the applicable laws, the link will be removed from the Website immediately. In addition, the Contractor does not assume any responsibility for the content of the links made available on the site or the websites that can be accessed from them, and does not check their content.
The limitation or exclusion of the Contractor's liability according to these GTC does not affect the Contractor's liability, which cannot be validly limited or excluded in the contract.
Use and purpose of the electronic commercial service
Any User is entitled to use the electronic commercial Services on the Website in accordance with the General Terms and Conditions. Electronic commerce services mean the ordering of Products and the sale and purchase of Products between the Contractor and the User.
The purchase starts by placing the product in the basket, it is important to provide all the necessary data at the time of payment so that the Contractor can fulfill the terms of the contract. If the User does not provide data, or provides the data in an incorrect format, or provides an e-mail address with which a registration already exists, the registration will begin again as long as the registration form is not complete and complete, or does not conflict into the uniquely identifiable data of an existing registration. We will send a notification by electronic mail to the specified e-mail address (system message) that the registration has been completed.
The subject of the electronic commerce service is the purchase of Products distributed by the Contractor through the electronic store located on the Website, to which the present General Terms and Conditions, Civil Code. and Elkertv. its provisions shall govern.
Regarding the content of the Service, the information on the Website is the guide. The Contractor shall notify the User of any expansion or change in the content of the Services by means of announcements published on the Website and/or information sent by e-mail.
Buying and selling products is the Product Order
The Products are ordered based on the following steps.
the Buyer places the Product(s) they want to buy in the basket;
by selecting the basket icon, the Buyer can view the Products placed in the basket, modify or delete the contents of the basket;
by clicking on the "Payment" button, the Buyer provides the Personal Data required for the order (surname; first name; valid e-mail address; residence / delivery address; phone number) in order to order the Product, thus accepting the General Terms and Conditions and the data management policy indicated on the Website;
by clicking the "Send" button, it is possible to select the delivery method and then the payment method;
if the Buyer finds everything in order, then by clicking on the "Payment" button, he can submit his order and pay for the Product(s) he wants to buy, and he can also make a comment about his order.
By clicking on the "Payment" button, the Customer declares that he accepts the payment obligation associated with the order, that he has read and accepts the terms of these Terms and Conditions and the data management policy found on the Website, and also consents to the data management included in the data management policy.
Within 48 (forty-eight) hours after sending the order, the Contractor sends a confirmation by e-mail to the Buyer to confirm the order (system message). This confirmation e-mail does not constitute an acceptance by the Service Provider of the offer made by the Customer, and with this confirmation a valid contract is established between the Service Provider and the Customer.
Failure to deliver the e-mail confirmation may be caused by an incorrectly entered e-mail address or the storage space belonging to your mailbox being full. Confirmation by e-mail takes place automatically after the order has been placed.
The order is considered a contract concluded electronically, to which the Civil Code. and Elkertv. are included in the guidelines. The contract falls under the scope of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between the Consumer and the business, and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.
When entering the data required to order the Products, all data must be entered in the appropriate space. The software running on the Website warns the Buyer about data entered in the wrong form or incompletely.
The Contractor is entitled to record the data obtained by ordering the Product and to handle them in accordance with the relevant data protection rules. The User expressly acknowledges that the Contractor has a separate data protection and data management policy, the User's knowledge and acceptance of which is a condition for the establishment of the service relationship.
The Service Provider bears no responsibility for any damage or errors resulting from the User changing the data provided during the ordering of the Product.
The Contractor reserves the right to modify or eliminate any content element of the Service at any time without prior warning, to change their appearance, content, and operation, to place advertisements, their own services, or other content.
The so-called information sent by the Contractor to the Users regarding the operation of the Service, the purchase process, technical information, and the modification of this Agreement. it is not possible to disable system messages.
Payment and delivery conditions
The Buyer can settle his account by paying through the bank card system when purchasing the Products.
When paying by bank card, you use the online Stripe service that appears on the site.
The Contractor uses the specialist contractor he has selected in the appropriate form to deliver the Products to the Buyer. The cost of delivery is borne by the Buyer, which is added to the price of the Product at the time of ordering.
The detailed conditions of delivery are recorded by the Contractor in the "Delivery Conditions" menu item on the Website.
The provisions of this clause apply exclusively to the Buyer acting outside the scope of his profession, occupation or business activity, who buys, orders, receives, uses, makes use of a Product (goods), as well as the recipient of commercial communications and offers related to the goods (for the purposes of this clause, hereinafter : " Consumer ").
In the case of a contract for the sale of the Product, the Consumer is entitled to withdraw from the contract without giving any reason within 14 (fourteen) days from the date of receipt of the Product, or of the last delivered Product, by the Consumer or a third party indicated by him, other than the carrier. The Consumer may also exercise his right of withdrawal in the period between the date of conclusion of the contract and the date of receipt of the Product.
If the Consumer wishes to exercise his right of withdrawal, he must send a clear statement containing his intention to withdraw to the Contractor at one of the Contractor's contact details specified in the point above. The consumer exercises his right of withdrawal within a deadline, if he sends his cancellation statement to the Service Provider before the expiry of the deadline specified above. The Service Provider will immediately confirm receipt of the Consumer's withdrawal statement by e-mail.
Ask our customer service for the document containing the withdrawal statement.
The Consumer bears the burden of proving that his right of withdrawal is present. exercised in accordance with the provisions specified in point
In case of cancellation in writing, it shall be considered valid if the Consumer sends his statement to this effect within 14 (fourteen) calendar days (even on the 14th calendar day) to the Service Provider.
In the case of notification by post, the Service Provider takes into account the date of mailing, and in the case of notification by e-mail, the time of sending the e-mail for the purpose of calculating the deadline. It is recommended that the Consumer sends the cancellation letter as a registered post, so that the date of dispatch can be reliably proven.
In case of withdrawal, the Consumer must return the ordered Product to the address indicated in the Contractor's point without undue delay, but no later than within 14 (fourteen) days from the date of notification of the withdrawal statement. The deadline is deemed to have been met if the Consumer sends (posts or delivers the Product to the courier ordered by him) before the expiry of the 14 (fourteen) day deadline. The cost of returning the Product to the Service Provider's address is borne by the Consumer. Apart from the cost of returning the Product, the Consumer will not be charged any other costs in connection with the cancellation.
If the Consumer withdraws from the contract, immediately, but no later than within 14 (fourteen) days from the date of receipt of the Consumer's withdrawal statement - on the condition that the Product is returned - the Service Provider will refund all the compensation provided by the Consumer, including the cost of transport (paid for delivery), except the additional costs incurred as a result of the Consumer choosing a mode of transport other than the cheapest standard mode of transport offered by the Service Provider. The Service Provider has the right to withhold the refund until the Product has been returned, or the Consumer has not proven creditworthy that he has returned it: of the two, the Service Provider takes into account the earlier date.
During the refund, the Service Provider uses a payment method identical to the payment method used during the original transaction, unless the Consumer expressly consents to the use of another payment method; due to the application of this refund method, the Consumer will not be charged any additional costs.
The Consumer can only be held responsible for the decrease in value of the Product if it occurred due to use exceeding the use necessary to determine the nature and properties of the Product.
The Consumer may not exercise his right of withdrawal if the ordered product is a sealed item that cannot be returned for reasons of hygiene or health protection after opening the packaging and the product has been unpacked and/or has already started to be used.
By placing an offer on the Website, the Contractor is entitled to the so-called to announce package deals. Package promotion shall mean promotions in which the Contractor provides a discount on one or more Products included in the package if two or more Products are purchased by the Consumer. In the case of package promotions announced by the Contractor, the provisions of the governing legislation and the General Terms and Conditions regarding exchange and right of withdrawal shall be applied with the following deviations specified in this point. In the case of a package deal, if any of the Products sold in the package are exchanged, the Contractor shall in all cases provide a replacement Product of a value equal to the value of the Product to be exchanged, i.e. if the value of the replaced former Product is lower than the value of the replaced new Product, the Contractor is not obliged to refund the difference. If the Consumer exercises the right of withdrawal with respect to one or all of the Products purchased in the package sale, immediately after the (partial) withdrawal from the contract, but no later than within 14 (fourteen) days from the date of receipt of the Consumer's withdrawal statement - on the condition that the Product(s) affected by the withdrawal be returned - the Service Provider is obliged to reimburse the Consumer for the consideration of the Product affected by the cancellation. In all cases, the amount of the compensation to be refunded is adjusted to the total value of the Product(s) not affected by the cancellation from among the Products sold in the package,
Complaint handling and other legal enforcement options
The User may submit consumer complaints regarding the Product or the Service Provider's activities at the following contact details:
Pursuant to the applicable legislation, the Service Provider will investigate the complaint immediately and remedy it as necessary, if the nature of the complaint allows this. If the User does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the Service Provider will immediately record the complaint and its position on it, and a copy of it in the case of a verbal complaint communicated by telephone to the User no later than the following written complaint sent at the same time as the substantive answer specified in point 1, and will proceed according to the provisions regarding written complaints. The Service Provider obligatorily assigns a unique identification number to the verbal complaint communicated over the phone, which helps the complaint to be traced back. The Service Provider must communicate this number to the User.
The Service Provider is obliged to examine the written complaint within thirty days after its receipt and to respond to the merits, and to arrange for the response to reach the User. If the complaint is rejected by the Service Provider, it is obliged to justify its position in its substantive response to the rejection. The Service Provider must keep the record of the complaint and a copy of the response for 5 (five) years.
If the consumer dispute that may exist between the Contractor and the User is not settled during the negotiations between the parties, the following legal enforcement options are open to the User:
filing a complaint with the consumer protection authorities,
initiation of conciliation board proceedings,
initiation of court proceedings.
Data protection, data management
The Website has a separate data protection and data management policy, which the User accepts and acknowledges at the same time as ordering the Product(s) on the Website.
By using the Website, the User - regardless of the fact that he is a Registered User on the Website or just a visitor - expressly consents to the Website using cookies for marketing purposes (remarketing), with the help of which the Contractor can deliver personalized advertisements to Website visitors. via Internet. Cookies are small text files that are saved by the computer and the browser, and the user will not receive any further notification from the Contractor. The User can block the use of the above cookies on the Google advertising settings page.
By accepting these GTC, the User guarantees that:
an adult, capable of acting, a minor who has reached the age of 14 with independent earnings from work, or a representative entitled to represent a legal entity;
has read and understood the content and conditions of these GTC;
you have read and understood the Data Protection Policy of the Contractor;
behave responsibly when using the Service and behave in good faith, cooperatively and respectfully towards other Users;
indemnifies the Contractor against all claims arising from Third Parties that are related to or arising from the use of the Website by the User or the use of the Contractor's Services, including claims, costs, demands, shortages, damages of any nature or type.
If any warranty statement of the User proves to be false, it is considered a serious breach of contract and may result in the immediate termination of the Service provided by the Contractor, or the Contractor is entitled to apply the sanction it deems most appropriate.
The Contractor's rights in order to protect the content of the Internet interface
These GTC and the Contractor's regulations are the intellectual creations of the Contractor. The User, without any separate legal act, simultaneously with the acceptance of the General Terms and Conditions, acknowledges the economic and personal rights of the Contractor related to the intellectual creation, and is obliged to respect them. In the event of a violation of his rights according to the above, the Contractor is entitled to act in accordance with the provisions of the legislation on the protection of intellectual works.
By accepting the General Terms and Conditions, the User acknowledges that the Contractor may remove without notice any User Content, materials or references (links) to materials that, in its sole discretion, are illegal, in conflict with the privacy rights of others, unfair, threatening, defamatory, defamatory, obscene or otherwise finds objectionable, or which infringes or violates the rights of the Contractor or any Third Party related to intellectual creation, copyright and neighboring or other proprietary rights.
The Contractor shall, in the most appropriate manner, immediately sanction illegal or unauthorized activities against the Services of the Website, which may in particular, but not exclusively, be the following:
modify, adapt or decompile any part of the Service;
unauthorized intrusion or attempted intrusion into the Contractor's computer system;
collect information about other Users for unauthorized purposes (including usernames and/or email addresses);
reformatting or editing any part of the Website;
creation of user IDs by automatic methods or by fraudulent or unfair means;
providing materials that infringe, abuse or infringe the intellectual property, publicity, privacy or other proprietary rights of any other party or Third Party;
post or transmit viruses, worms, bugs, Trojan horses or any other destructive elements;
making available materials that are illegal or encourage or promote illegal activity.
The Contractor reserves the right to delete the stored Personal Data of Users who misuse the name, likeness, e-mail address or other personal data and information of any other person without further notice, especially if the content displayed by the User through the Website :
infringes a trademark,
the name of a current or historical – Hungarian or foreign – public figure, well-known person, unless this is the registered name of the user,
a name that violates the legitimate and legitimate interests of another person,
obscene or vulgar expression,
expressions and behavior that are racist, defaming the religion, national, ethnic, sexual or political and worldview affiliation of others,
it can be considered a covert or open advertising medium.
Governing Law, Settlement of Legal Disputes
The information service legal relationship is governed by the General Terms and Conditions and Hungarian legislation.
In all legal disputes related to these GTC, the contracting parties submit to the jurisdiction of the court with jurisdiction and authority according to the general procedural rules.
If, according to a competent court of any jurisdiction, any provision of the GTC would be invalid, void or unenforceable, then this applies only to that provision and does not mean that the entire document is invalid, void or unenforceable, and all other provisions will remain in force and effect.
The Contractor's failure to exercise a right or remedy provided in the GTC or by law does not mean a waiver of that or any other right or remedy, and the single or partial exercise of this right or remedy does not prevent the given or any other right or further exercise of legal remedy.
I have read and understood these General Terms and Conditions, the warning that is part of it, and the Data Protection Policy of the Contractor, and I accept it.